Terms of service
Last updated 12 November 2026
These terms apply when you use the Ithuru app to reserve and collect food. By creating an account, you agree to them.
Ithuru is made by Abdulla Ehsan at Pledge Automations ("we"). Shops that sell through Ithuru ("stores") agree to separate partner terms with us.
1. Who sells the food
Stores sell the food, and they're responsible for its quality, safety, allergen information and following Sri Lanka's Food Act. Ithuru takes reservations, and payments when card payment is offered, on their behalf. A bag is food the store has left over that day, so what's in it varies: the listing describes the kind of food and what it's worth. If you have an allergy or a diet to follow, ask the store before you eat anything.
2. Your account
You need an account to reserve a bag. Keep your sign-in to yourself; you're responsible for reservations made with it. One account per person.
3. Reservations and pickup
- A reservation holds a bag for the pickup window shown. Bags not collected in the window can't be held.
- At the counter, show your pickup code and swipe to confirm you've collected it.
- Prices are in Sri Lankan rupees.
4. Paying
You pay the store at pickup, or by card in the app when that's offered. Card payments go through PayHere, and your card is charged when you reserve.
5. Cancellations and refunds
- You can cancel for a full refund until 2 hours before pickup starts.
- If a store cancels, you're refunded automatically.
- Card refunds go back to the same card. Your bank may take a few days to show them.
6. Missed pickups
If you reserve and don't collect, the store has kept food back for you. Pay at pickup may be withdrawn after repeated missed pickups.
7. Ithuru credit
Credit from invites or from support is used automatically on card payments (at least Rs. 100 is always charged), can't be exchanged for cash, and comes back if the order is cancelled. Invite rewards are paid when the friend's first pickup is confirmed, for up to 20 friends. We may withdraw credit gained through fake or duplicate accounts.
8. Problems with an order
Report a problem from your ticket in the app within 48 hours of pickup. We reply within 24 hours, and if the store didn't give you your bag, you get your money back.
9. Ratings and comments
After a pickup you can rate the bag and leave a comment, which is shown on the store's page with your first name and last initial. Keep it honest and about the food and the pickup. Don't post anything abusive, hateful, threatening, sexual, or anyone's personal details. To report a comment, tap the ⋯ next to it in the app, where you can also hide everything from that reviewer, or email hellopledgeteam@gmail.com with the store's name. We check every report within 24 hours, remove comments that break these rules, and may close the accounts of people who post them.
10. Using Ithuru fairly
Don't misuse the app: no reselling bags as a business, no fake accounts, and nothing that interferes with how the app works. We may suspend or close accounts that do, and you can close yours at any time from Profile.
11. Our responsibility
We work to keep Ithuru available and the listings accurate, but stores run their own shops, so we can't promise what's in a bag or that a store opens on time. Where something goes wrong with an order, our responsibility is limited to refunding what you paid for it. Nothing in these terms takes away rights you have under Sri Lankan consumer law.
12. Changes
We may update these terms. We'll change the date at the top and tell you in the app before a change that affects you takes effect. These terms are governed by the laws of Sri Lanka.