Support

Help with an order, your account, or selling on Ithuru.

Something wrong with an order

Open the order's ticket in the app and tap Report a problem, within 48 hours of pickup. We reply within 24 hours, and if the store didn't give you your bag, you get your money back.

Contact us

Email hellopledgeteam@gmail.com. Tell us the number or email you sign in with, and the pickup code if it's about an order. We usually reply within a day. In the app, Profile, then Contact support, opens an email to us.

Questions

How does pickup work?

Reserve a bag in the app, go to the store during the pickup window, and show your pickup code at the counter. Swipe to confirm once you have your bag.

What's in a bag?

Food the store has left over that day, so it changes. The listing tells you the kind of food and what it's worth. If you have an allergy, ask the store before you eat anything.

How do I pay?

You pay the store when you collect your bag.

Can I cancel?

Yes, until 2 hours before pickup starts. Open the ticket and cancel the reservation.

How do I delete my account?

In the app, go to Profile, then Delete account. It's immediate. Our privacy policy explains what's removed and what stays with the store's records.

I run a shop, bakery or restaurant

Tap For businesses on the app's welcome screen, or Sell your surplus on Ithuru in Profile. It takes a few minutes, and we'll call you to agree your first bag. Or email hellopledgeteam@gmail.com.